Taking a page out of Jeff's Dell Hell post, I thought I might share one of my pet peeves with Dell - especially in the UK.One of the things I most hate about Indian call centres is the lack of understanding of the sales process. The call centre seems to have to operate on a strict chain of command, and the sense of nail-dragging and absolute frustration I get when I have the call centre person on the phone reading through the script or trying to not answer the question I have asked.
In this episode of trying to make a purchase through Dell phone sales, I spoke to someone weeks ago about purchasing a couple of 23" or 24" monitors. I asked for a price quote to be EMAILED to me such that I could get authorization. Sadly, the email did not come - because the supervisor had to call me first to tell me the quote - and then I would get the email.
Because of that delay, I could not purchase the monitors (I had to travel for a couple of weeks).
